Questions About Your Gear?
Find help with fitment, installation, finishes, and orders. For an issue specific to your setup, send us the details so we can help.
Orders and Shipping
Where Can I Check My Order Status?
Use the order status page. If you need help with a particular item, contact our team with your name and order number.
How Long Will My Order Take?
Lead time depends on the product, finish, material availability, and production workload. Review the lead-times page and contact us for an estimate on your exact configuration before planning around a delivery date.
Why Did Only Part of My Order Arrive?
Your order may ship in separate shipments when some items are ready before others. If you need help identifying what is still outstanding, send your order number and the items you received.
Can I Change or Cancel My Order?
Contact us with your order number and requested change. Eligibility depends on the stage of the order. Review the cancellation and powder-coating terms before requesting a change.
Fitment and Installation
How Do I Know Which Product Fits My Vehicle?
Start with your year, model, body style, and trim, then read the productās fitment notes and selected options. Include details such as 4XE status, factory equipment, and aftermarket modifications when asking our team for help.
Where Are the Installation Instructions?
Visit the installation instructions library or the instructions section on the product page. Match the guide to the product you ordered before starting.
Do I Need to Drill or Remove Factory Parts?
Requirements vary by product and vehicle. Check the exact installation guide for drilling, trimming, seat removal, and mounting requirements. A photo from another build does not establish what your installation needs.
What Should I Send With an Installation Question?
Include your order number or product name, vehicle details, the step you are working on, and clear photos of the mounting area. Tell us what is not lining up so we can focus on the right part of the installation.
Finishes and Colors
How Do I Request an āOther Colorā Finish?
When that option is offered, include the requested color in your order comments. Browse the powder coat color options and contact us before ordering if the color selection is unclear.
Will Powder Coat Match My Vehicleās Paint?
Powder coat is not an exact paint match. Review the finish information and the product options before selecting a color.
What Does Raw or Unfinished Mean?
Raw products are supplied without a finished coating and may have manufacturing or handling marks. Read the raw-material care and purchase terms before choosing this option.
Missing Parts, Damage, and Warranty
What If Hardware or a Component Is Missing?
Check the contents of every package when it arrives. Contact our team promptly with your order number, the missing component, and photos of what you received. Include the packing slip if available.
What If My Shipment Arrives Damaged?
Photograph the product, all sides of the box, and packing materials, and contact us promptly. Keep the packaging while the issue is reviewed. The shipping-damage policy explains documentation and claim eligibility.
How Do I Start a Warranty Request?
Send your original order number, a description of the issue, and clear photos or video. Coverage and the claim process depend on the product and manufacturer. Read the warranty terms before sending anything back.
Can I Return or Exchange a Product?
Contact AAL for authorization before shipping anything back. Eligibility, fees, finish exclusions, and shipping responsibilities are explained in the returns and exchanges policy.
Still Need a Hand?
Have your order number, vehicle details, and photos ready. That helps us get to the right answer faster.