American Adventure Lab

1745 E 3850 S, STE 2
St George, UT 84790
We’re open Monday-Friday, 7 a.m.-4 p.m. MDT

Get Directions

Need an order update?

For most orders, the fastest answer is our live order status page. It pulls from the same system we use to track production, fulfillment, and shipping, so you can see the details without waiting on an email reply.

Have your order number and email address handy. If the live status page still leaves you with a question, send us a note or give us a call. We do still answer phones.

Live status from the shop floor

A surprisingly deep look at where your order is in the process, minus the suspense.

Check Order Status

Get the right answer faster

Some questions are best handled by the live order system. Others need a person who can look at fitment, photos, install details, or the oddball thing your build is doing. Pick the route that matches the problem.

Contact Support

Best for product questions, fitment checks, order issues, photos, and anything that needs a little context. Include your order number if you have one, and tell us what vehicle you are building.

Email:
[email protected]

Give Us A Ring

Good for quick questions, shop logistics, or when typing the whole story sounds worse than just saying it out loud.

Phone:
385.202.4188

Customer Service:
Monday-Friday, 7 a.m.-4 p.m. MDT

Production:
Monday-Thursday, 7 a.m.-6 p.m. MDT

Phones take lunch between 12-1 p.m. MDT. Very relatable.

Live Chat

Best for quick questions while you are already browsing, especially the small fitment or install-detail checks that do not need a full email thread.

Where:
Click the red chat icon in the bottom-right corner of any page.

Frequently Asked Questions

Short answers to the things that usually slow down a build, checkout, or shipment.

Start with the live order status page. Enter your order number and the email address used on the order, and it will pull the latest status from our production and order system.

Check Order Status

Production times vary by product and finish. Most raw or unfinished orders take between 1-2 weeks to make. Powder coated orders usually take longer because powder coating is handled by outside contractors, and their schedule affects ours.

Many of our parts are made to order, which means we fabricate them as orders come in instead of pulling every configuration from a shelf.

No, you have not been forgotten.

Some orders include raw, fabricated, powder coated, and assembled components. If one piece is still moving through production, the whole order may wait until it can ship complete.

The live order status page can show item-level production and shipping details when that detail is available in our system.

Once an order has shipped, most orders in the continental US arrive within 3-5 business days with standard ground shipping.

NOTICE: If you have a delivery issue, you will need to reach out to the shipping company directly. Once the shipment leaves our facility, the carrier controls the delivery process.

Shipping charges are calculated at checkout based on the order’s weight, dimensions, and delivery location.

All major credit cards and PayPal are accepted.

You will receive an order confirmation email after your order is placed. It includes your order number and transaction details.

We use Prismatic Powders for powder coat options, and you can choose any color you would like from their catalog. Specialty colors may add time depending on color availability and the powder coater’s schedule.

View Prismatic powder coat colors

Due to shipping plugin limitations, customers outside the United States may need to email our sales team so we can build an invoice for review.

Please include:

  • Your first and last name
  • Active phone number
  • Billing address
  • Full shipping address

The email we send back will contain a payment link.

Yes. The site uses SSL encryption to protect information submitted through checkout and account forms.