Customer Service Representative

Send you’re resume to jobs@aal.cx!

Job description

Here’s your chance to join a highly-productive team primed for large growth over the next few years. The position will include responsibilities such as:

• Conversing with customers over phone, email, web chat, social media, etc.
• Reporting updates on orders to customers
• Taking orders over the phone
• Helping customers understand our products whether that be installation, functions or any other questions they may have
• Resolving order issues/conflicts in a professional manner
• Attend offroad events with the AAL staff

As the customer service representative you will be working with the AAL team to help solve issues that may arise with customers or just answer questions about our products to help them be more informed before they purchase.

Your job is essential in making sure customers have a great experience every time they reach out to the company. You will be the first point of contact that customers have with us here at AAL so being able to answer phones/emails/chats in a timely and professional manner is a must.

Requirements:

• Courteous phone attitude
• Ability to resolve situations in a calm and professional manner
• Don’t take negative situations personally
• Clock-in on-time
• Be a fun person
• Experience with off-road and adventure products

Recommended(optional):

• Experience with American Adventure Lab products
• Experience with social media business conversations
• Experience with the offroad/overland community and lingo

Other Info:

Work hours are 7am to 4pm Monday through Friday on site in St George, UT.

Product knowledge training will be provided on-site. You’ll learn about products and our processes on the job as you’re working.

Work is in person in Saint George, UT 84790. Must have reliable transportation to work.

Job Type: Full-time

Hourly Rate: $16.00+ per hour – based on experience