Returns:

No returns will be accepted after 30 days from the time the package has been delivered, unless we have been notified within that time period. 

If the product has been installed, it is not eligible for a refund. Items must be returned unused and in their original packaging. THE PLACING OF AN ORDER CONSTITUTES YOUR UNDERSTANDING AND ACCEPTANCE OF OUR RETURN POLICY. We do not issue a refund for the original shipping cost, as the carrier has already rendered their services.

Returns must be pre-authorized by AAL, any return not pre-authorized will be rejected and returned to the customer. All returns must be returned in like-new condition. 

A 20% restocking fee applies to all returns and the powder coat fee is non-refundable; customers may also be charged for missing or incomplete items. Shipping either way is non-refundable. We are not responsible for international shipping tax, duty, or brokerage fees; these fees are non-refundable.

Order Cancellation:

Orders may be canceled before they are shipped, however, THE POWDER COAT FEE IS NON-REFUNDABLE AND THERE IS A 5% CANCELLATION FEE IF IT HAS ALREADY BEEN SENT TO POWDER. This is to cover the cost of development, material, parts, and labor in producing the product. 

If shipped, our return policy applies.

All orders that have reached shipping and receiving will be considered shipped.

Refunds:

All refunds can take 5-7 business days for the transfer of funds. All credit card payments will be refunded to the original card provided.

Wrong Order/Missing Product:

IF any items manufactured by AAL are missing from your order, AAL will replace these items free of charge for a duration of 30 days from the day your items have been delivered. 

Final Sales Notice:

All sales are final 30 days after the date of delivery/receipt. Exchanges will only be permitted if AAL is contacted within 30 days of the delivery date at sales@americanadventurelab.com. When exchanging products, all merchandise must be in NEW condition with all of its original packaging and accessories. Missing accessories will result in a reduced credit amount of the actual replacement cost of those items. Once the item(s) is/are received you will be issued a credit. Customers are responsible for ALL shipping charges and price differences (if applicable) when exchanging an item.

Damaged Products:

While we do our best to ensure your order is properly packaged before it leaves our facility, on occasion products may get damaged, whether it’s during the transport process, a mishandled box, or a delivery driver having a bad day. If this happens please reach out to us via email with pictures as soon as possible. Then follow these steps:

DO NOT ACCEPT YOUR DELIVERY without taking note of any damage that might have occurred on the delivery form. Even small holes or creases can mean the package has been dropped and damaged during delivery. PLEASE TAKE PICTURES OF ALL SIDES OF THE BOX AND PACKING MATERIAL. Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product or powder coat damage incurred during transit. AAL will facilitate a claim, on the customers behalf with the carrier, but it is subject to the conditions listed above being met.

IF the damage is so severe that it is obvious the product inside has been damaged, do not sign for the item and refuse your delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it AS IS.

IF the package has been delivered while you were not present, and you discover that the package has been delivered damaged, TAKE PICTURES OF ALL SIDES OF THE BOX before opening it. After opening it TAKE PICTURES OF THE PACKING MATERIAL. Next contact us via email with the pictures attached right away to explain that the package has been delivered damaged.

We will then start a UPS Claim so that they can issue a refund for the damaged product. Take note that this process can take some time.

We will not accept a return of an item that is damaged or defective if it has been used/installed. 

Please inspect all orders as soon as you receive them and contact sales@americanadventurelab.com within 72 hours. If the product is damaged during shipment we will need photo documentation of the packaging and then we’ll start the UPS Claim.

Lost Package:

The customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery. We are not responsible for lost packages. Once the package leaves our warehouse, it is the responsibility of our shipping provider to get the item to your designated address. Once that is complete, you are responsible for your package. 

Other:

Product warranties are non-transferrable from the original purchaser.