Policies and Warranties page

Policy Agreement Notice


Our Return Policy constitutes the following information.

  1. That upon placing an Order, you agree and understand our policies and accept them in full.
  2. That you must contact American Adventure Lab (AAL) prior to sending back any orders. Items or Orders sent back without consent will be rejected and returned to sender.
  3. Authorized returns are subject to a 20% Restock Fee.
  4. The purchaser must cover their own shipping of any and all returned items, unless otherwise noted or expressed by AAL.

Refunds and Cancellations


If you decide to cancel your order, or are to expect a refund of any kind, the following is the information regarding refunds and store credits.

  • All refunds may take between 5 and 7 business days to process.
  • A Store Credit’s can be given instead of refunds, but must be requested.
  • Refunds on Returns are subject to partial withholding, in the event a return is either:
    • Partially received, or
    • Received Damaged by Customer or Customers Shipping
  • Refunds will be issued to the original Payment Method and cannot be changed.
  • The order must not have shipped or been shipped.
  • Cancelled item will have a 5% Cancellation Fee.
  • Orders at the Powder Coating Stage will not have their Powder Coating cost refunded, as the service is already being rendered by the contractor.

Returns and Exchanges 

Regarding information with wanting to exchange a product or make a pre-authorized return on unused and/or unopened items, please see the information below.

All sales are final 30 days after the date of delivery/receipt.

  • Exchanges will only be permitted if AAL is contacted within 30 days of the delivery date at support@erp.adventurelab.com, in which we will review your email and ask you for more information. 
    please provide your order number in the subject line.
  • When exchanging products, all merchandise must be in NEW condition with all of its original packaging and accessories.
  • Missing accessories will result in a reduced credit amount of the actual replacement cost of those items.
  • Once the item(s) are received and reviewed, you will be issued a credit/refund based on the condition of the return.
  • Customers are responsible for ALL shipping charges and price differences (if applicable) when exchanging an item. It is up to the customer to package the order in such a way that protects items in transit, refunds and credits may be affected if we receive damaged or missing item(s).
  • You must pre-authorize the return with American Adventure Lab.
  • If the Item has been delivered, you have 30 Days to contact us to return your order.
  • Items after 30 Days will not be accepted.
  • Items that do not fit your vehicle do NOT constitute a reason for return unless the advice was given by AAL and was incorrect.
  • If a full order is returned with missing/damaged items, your refund may be deducted for the missing items.
  • All shipping related costs, taxes, brokerage fee’s or international tax duties are to be covered by the Customer. 

While we do our best to ensure your order is properly packaged before it leaves our facility, on occasion products may get damaged, whether it’s during the transport process, a mishandled box, or a delivery driver having a bad day. If this happens please reach out to us via support@erp.adventurelab.com with pictures as soon as possible. Then follow these steps:

  • Do not accept your delivery without taking note of any damages that might have occurred on the delivery form. Even small holes or creases can mean the package has been dropped and damaged during delivery.
  • Take pictures of ALL sides of the box and all packing materials.
    Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product or powder coat damage incurred during transit. AAL will facilitate a claim, on the customers behalf with the carrier, but it is subject to the conditions listed above being met.
  • If the damage is so severe that it is obvious the product inside has been damaged, do not sign for the item and refuse your delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it as is.
  • If the package has been delivered while you were not present, and you discover that the package has been delivered damaged, take pictures of ALL sides of the box before opening it. After opening it, you must take pictures of the packing materials.
  • Next contact us via support@erp.adventurelab.com with all the pictures attached right away, explaining that the package has been delivered damaged.
  • We will then start a Claim, so that they can issue a refund for the damaged product. Take note that this process can take some time.
  • We will not accept a return of an item that is damaged or defective if it has been used/installed. 

Please inspect all orders as soon as you receive them and contact support@erp.adventurelab.com within 72 hours. If the product is damaged during shipment we will need photo documentation of the packaging and then we’ll start the Claim with the appropriate shipping company.

Without any pictures of the shipping box, you will be subject to shipping costs.

For any items manufactured by AAL missing from your order, AAL will replace these items free of charge for a duration of 30 days from the day your items have been delivered. 

We will need the following before we can do this:

  • An Email sent to support@erp.adventurelab.com, with the subject line being your name and Order/Invoice Number
  • An exact list of the parts or pieces you are missing.
  • Clear and Easy-to-See pictures of what you have received.
  • And pictures of the box and packaging of said product.
Without any pictures of the shipping box, you will be subject to shipping costs.
Parts missing will be replaced free of charge.
Subsequent parts after the 1st replacement may be subject to shipping costs.

Shipping Terms and Agreements


Costs and Handling

Shipping is handled by 3rd Party carriers such as DHL, USPS and UPS.
We do not incur these shipping costs and do not offer free shipping to any orders.

  • We will cover shipping only when we make errors or mistakes, such as the case of missing parts or damaged initial shipments.

Lost Packages


The customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery.

We are not responsible for lost packages. Once the package leaves our warehouse, it is the responsibility of our shipping provider to get the item to your designated address. Once that is complete, you are responsible for your package. 

Redirections, Change of Address or Address Undeliverable


Once a package leaves our facility, it is the customers responsibility to ensure the address that the order is being sent to is up-to-date, valid address. Changes made to the shipping process after packages leave here are subject to the discretion of AAL. We are not obligated to change or assist shipping needs once the package leaves our facility.

  • To redirect a package, there will be a 30$ Redirection Fee for any and all redirections when not by error of AAL.
  • If a package being delivered is rejected or undeliverable, your order will be sent back to us. In order to get your order sent back to you with the correct information, your order will be subject to additional shipping charges to re-send your package out again.
  • If a shipment is not paid for with 30 Days, the order will be cancelled. If you do not contact us within that time, you will be assessed a 20% restocking fee before we refund your order.

Warranties:


All warranties necessitate the consumer to assume responsibility for shipping expenses, encompassing the associated costs of carrier services facilitated by UPS or USPS.

Warranties will require the consumer to send in pictures and/or videos of the product in question along with the original order number for the team to diagnose the issue and determine a resolution.

Product warranties are non-transferrable from the original purchaser.

    1. Warranty Period: The warranty period for all powder-coated items is 6 months from the date of purchase.
    2. Coverage: This warranty covers any manufacturing defects found within the specified warranty period. Defects arising from normal wear and tear, misuse, accidents, or unauthorized modifications are not included in the warranty coverage.
    3. Exclusions: The warranty does not cover any damages incurred due to improper handling, storage, or transportation. Any damage caused by failure to follow the recommended guidelines for use, including not tying down gear properly will not be eligible for warranty claims.
    4. Claim Process: To claim the warranty, customers must provide the original proof of purchase. The company reserves the right to assess the nature of the claim and determine whether the issue falls within the warranty coverage. If the claim is deemed valid, the company will repair or replace the defective item at its discretion.
    5. Limitations: This warranty is non-transferable and only applies to the original purchaser of the product. The warranty is void if the item has been tampered with, altered, or modified in any way.
    6. Disclaimer: The company shall not be liable for any incidental or consequential damages arising from the use or inability to use the product covered by this warranty.

Raw/Unfinished Items do not have a warranty, as they are considered to be “As Is”.
Once you accept a Raw/Unfinished Product from delivery/pick-up, you assume full responsibility of the item.

Any Items that are sold but not made by AAL do not have a warranty through us. If any items not made by AAL are in need of warranty replacement, you will need to contact us with your order number and will instruct you further on how to proceed.

Caring for your product

See here on information on caring for the products ordered from us.

Cleaning. It’s crucial to prioritize regular maintenance to extend the lifespan. This maintenance not only enhances their longevity but also maintains the aesthetic appeal of your vehicle. Much like you would diligently clean your car to protect its finish, the same principle applies to your powder-coated components and other AAL items.

  • A simple routine of gentle washing with a mild detergent and rinsing thoroughly will help preserve the integrity and appearance of your powder-coated items, ensuring they remain in optimal condition for years to come.
  • Road salt can be highly corrosive, and when left unchecked, it can accelerate the deterioration of powder coated products. Therefore, we strongly recommend periodically cleaning off the salt buildup from your powder-coated parts.
  • Items such as the High-Line lights or items with plastic components should also be cleaned with just soap and water, or a mild All-Purpose Cleaner.

NOTE: While we try to get as close as we can to the vehicles color, powder coating is NOT a paint match.
We recommend reaching out to prismatic powders directly as they can send free color swatches for you to test against your vehicle.
Colors may fade over time and not fully match your desired color.

If ordering bare metal/aluminum products please note that these are considered “unfinished” products and may have slight imperfections on them such as burrs, scratches, sharp edges and dings.

These are caused from things like being cut on the fiber laser, tooling marks from the press brake, shipping process from our manufacturers or other things. They can be used as bare products at your own discretion but are meant to be painted/powder coated for a finished look and product.

Our Aluminum products tend to be more resilient to oxidation in a vehicle than our steel products. However, we highly suggest finding a means to protect them, like paints, protectants or other coatings. We do not sell anything to protect these products, you must source them on your own.

We are not responsible for protecting RAW/Unfinished products once they are ordered and shipped, as by purchasing these items this way, you are agreeing that you understand and know how to treat or take care of these products in this state.

Items sold but not made by American Adventure Labs are subject to their manufactures caring instructions. We are not responsible or liable for the care on these products.