• All refunds may take between 5 and 7 business days to process.
• Refunds on Returns are subject to partial withholding, in the event a return has the follow issues or criteria:
  • Is partially received or missing items, 
  • Received damaged by the Customer or Customers Shipping,
  • Was visibly used or has marks from being installed or,
  • Is a product that was requested to be powder coated.
• Refunds will be issued to the original Payment Method and cannot be changed.

• The order must not have been shipped.
• Cancelled items will have a 5% Cancellation Fee.
• Orders at the Powder Coating Stage will not have their Powder Coating cost refunded, as the service is already being rendered by the contractor.

please read here for any powder-coating related information

Items powder coated in “Custom Colors”, are herein defined as: 

“Colors not listed on the product’s page and/or are natively selectable colors on it, or is a color provided by a customer.”

• If you order “Custom Colors” on a product, we will not accept a return or exchange.
• Once you order a “Custom Color” it cannot be changed to another color.
• Powder coating costs CANNOT be refunded, as the fee is for the service rendered by a 3rd party contractor. This applies after the product has been sent to be powder coated, which typically is done within 2-4 days after ordering the item.
• For all powder coated items returned, any damages or scratches that clearly and noticeably indicate the product was attempted to be installed, will be rejected and returned to the customer.
• To change any item to a “Custom Color” after it has been sent to powder coating, there will be a Variable Difference Fee to change it. (This means the difference in cost between the items from RAW to their respective cost of the color.)

All sales are final 30 days after the date of delivery/receipt.

• Exchanges will only be permitted if AAL is contacted within 30 days of the delivery date at support@erp.adventurelab.com, in which we will review your email and ask you for more information. 
  please provide your order number in the subject line.
• When exchanging products, all merchandise must be in NEW condition with all of its original packaging and accessories.
• Missing accessories will result in a reduced credit amount of the actual replacement cost of those items.
• Once the item(s) are received and reviewed, you will be issued a credit/refund based on the condition of the return.
• Customers are responsible for ALL shipping charges and price differences (if applicable) when exchanging an item. It is up to the customer to package the order in such a way that protects items in transit, refunds and credits may be affected if we receive damaged or missing item(s).

ALWAYS CHECK YOUR PACKAGES UPON RECIVING THEM and REACH OUT IF ANYTHING IS MISSING OR DAMAGED.
PLEASE DO NOT SET THE BOX ASIDE AND FORGET ABOUT IT FOR LATER.

We understand, sometimes life happens and tomorrows project becomes next years project instead. However, due to the amount of time that passes after receiving an order, it can be difficult to ensure that everything stays together or isn’t lost, and it becomes a sticky situation on where the blame may lie.

To protect our business, If you order a product and do not use it immediately, please hold onto your packaging materials and boxes. We ask that you ALWAYS review your shipment upon receiving it, regardless it you are able to install it soon or not.

If you have an order that is not opened within 30 days of receiving it, we WILL bill you for any parts that may be needed or missing along with shipping costs.

This is due to the fact that if we do not hear from you in that time frame, we assume that the order was fulfilled and no issues had arisen after, which is why we ask that you ALWAYS check your packages upon receiving them.

We will always fulfill orders as they are placed. Should you believe you you have received product that does not fit your vehicle but was ordered incorrectly, you will need to pay for replacements and/or shipping of the correct Item,

We will ALWAYS correct mistakes that we make, however, we only know what’s on an invoice when an order is placed online. We cannot and will not provide free product in cases where the item ordered was clearly indicated to fit a certain vehicle or trim type.

• You must pre-authorize the return with American Adventure Lab.
• If the Item has been delivered, you have 30 Days to contact us to return your order.
• Items after 30 Days will not be accepted.
• Items that do not fit your vehicle do NOT constitute a reason for return unless the advice was given by AAL and was incorrect.
• Orders that have been fulfilled as placed but do not match customer expectations do NOT constitute a reason for a return.
• If a full order is returned with missing/damaged items, your refund may be deducted for the missing items.
• All shipping related costs, taxes, brokerage fee’s or international tax duties are to be covered by the Customer. 
• Items returned without prior Authorization WILL be rejected and Returned to customer.
  ALL RETURNS MUST BE AUTHORIZED BY AAL.

While we do our best to ensure your order is properly packaged before it leaves our facility, on occasion products may get damaged, whether it’s during the transport process, a mishandled box, or a delivery driver having a bad day. If this happens please reach out to us via support@erp.adventurelab.com with pictures as soon as possible. Then follow these steps:

• Do not accept your delivery without taking note of any damages that might have occurred on the delivery form. Even small holes or creases can mean the package has been dropped and damaged during delivery.
• Take pictures of ALL sides of the box and all packing materials.
  Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product or powder coat damage incurred during transit. AAL will facilitate a claim, on the customers behalf with the carrier, but it is subject to the conditions listed above being met.
• If the damage is so severe that it is obvious the product inside has been damaged, do not sign for the item and refuse your delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it as is.
• If the package has been delivered while you were not present, and you discover that the package has been delivered damaged, take pictures of ALL sides of the box before opening it. After opening it, you must take pictures of the packing materials.
• Next contact us via support@erp.adventurelab.com with all the pictures attached right away, explaining that the package has been delivered damaged.
• We will then start a Claim, so that they can issue a refund for the damaged product. Take note that this process can take some time.
• We will not accept a return of an item that is damaged or defective if it has been used/installed. 

Please inspect all orders as soon as you receive them and contact support@erp.adventurelab.com within 72 hours. If the product is damaged during shipment we will need photo documentation of the packaging and then we’ll start the Claim with the appropriate shipping company.

For any items manufactured by AAL missing from your order, AAL will replace these items free of charge for a duration of up to 30 days from the day your items have been delivered. We ask that you notify us within 72 hours of receiving your order to inform us of any missing or damaged items.

In order to help you, we will need the following information:

• An Email sent to support@erp.adventurelab.com, with the subject line being your name and Order/Invoice Number
• An exact list of the parts or pieces you are missing.
• Clear and Easy-to-See pictures of what you have received.
• And pictures of the box and packaging of said product.

• Without any pictures of the shipping box, you will be subject to shipping costs.

• Parts missing will be replaced free of charge upon confirmation.

• Subsequent parts after the 1st replacement may be subject to shipping costs.

1. 1. Warranty Period: The warranty period for all powder-coated items is 6 months from the date of purchase.
   2. Coverage: This warranty covers any manufacturing defects found within the specified warranty period. Defects arising from normal wear and tear, misuse, accidents, or unauthorized modifications are not included in the warranty coverage.
   3. Exclusions: The warranty does not cover any damages incurred due to improper handling, storage, or transportation. Any damage caused by failure to follow the recommended guidelines for use, including not tying down gear properly will not be eligible for warranty claims.
   4. Claim Process: To claim the warranty, customers must provide the original proof of purchase. The company reserves the right to assess the nature of the claim and determine whether the issue falls within the warranty coverage. If the claim is deemed valid, the company will repair or replace the defective item at its discretion.
   5. Limitations: This warranty is non-transferable and only applies to the original purchaser of the product. The warranty is void if the item has been tampered with, altered, or modified in any way.
   6. Disclaimer: The company shall not be liable for any incidental or consequential damages arising from the use or inability to use the product covered by this warranty.

Please also see the Raw/Unfinished section of “Caring for your Product” for more details on Raw Materials.

Raw/Unfinished Items do not have a warranty, as they are considered to be “As Is” from when you accept your order upon delivery/pick-up.
You assume full responsibility of your items once you accept a Raw/Unfinished Order.

Once you accept a Raw/Unfinished Item from delivery, 

• You may return Raw/Unfinished Items, but they are not allowed to be exchanged for other Raw/Unfinished Items.
• You MUST email pictures of damages to Support. If item was damaged in shipping, we consider replacements or refunds at our discretion. 
• If you are unsatisfied with a Raw/Unfinished item, you may request a return or asked to have a powder coated variation of your item. You will be responsible for the cost difference and shipping should you choose that option. This is not Guaranteed and is subject to approval by AAL.

Any Items that are sold but not made by AAL do not have a warranty through us.

Please use the following information to start a warranty for the listed Non-ALL Product. If your Non-AAL production is not on the list, please reach out to Customer Support for more information.

Cleaning. It’s crucial to prioritize regular maintenance to extend the lifespan. This maintenance not only enhances their longevity but also maintains the aesthetic appeal of your vehicle. Much like you would diligently clean your car to protect its finish, the same principle applies to your powder-coated components and other AAL items.

• A simple routine of gentle washing with a mild detergent and rinsing thoroughly will help preserve the integrity and appearance of your powder-coated items, ensuring they remain in optimal condition for years to come.
• Road salt can be highly corrosive, and when left unchecked, it can accelerate the deterioration of powder coated products. Therefore, we strongly recommend periodically cleaning off the salt buildup from your powder-coated parts.
• Items such as the High-Line lights or items with plastic components should also be cleaned with just soap and water, or a mild All-Purpose Cleaner.

NOTE: While we try to get as close as we can to the vehicles color, powder coating is NOT a paint match.
We recommend reaching out to prismatic powders directly as they can send free color swatches for you to test against your vehicle.
Colors may fade over time and not fully match your desired color.

**NOTICE:**
RAW/UNFINISHED ITEMS COME “AS IS” AND CANNOT BE RETURNED FOR SCRATCHES, SCUFFS OR OTHER COSMETIC DEFECTS.
THIS CANNOT BE PREVENTED AND PURCHASE OF A RAW PRODUCT MEANS YOU UNDERSTAND HOW TO HANDLE RAW MATERIAL AND ARE WILLING TO CLEAN IT OR MAKE ADJUSTMENTS AND CARE FOR IT.

If ordering bare metal/aluminum products please note that these are considered “unfinished” products and may have slight imperfections on them such as burrs, scratches, sharp edges and dings.

These are caused from things like being cut on the fiber laser, tooling marks from the press brake, shipping process from our manufacturers or other things. They can be used as bare products at your own discretion but are meant to be painted/powder coated for a finished look and product.

Our Aluminum products tend to be more resilient to oxidation in a vehicle than our steel products. However, we highly suggest finding a means to protect them, like paints, protectants or other coatings. We do not sell anything to protect these products, you must source them on your own.

We are not responsible for protecting RAW/Unfinished products once they are ordered and shipped, as by purchasing these items this way, you are agreeing that you understand and know how to treat or take care of these products in this state.

Items sold but not made by American Adventure Labs are subject to their manufactures caring instructions. We are not responsible or liable for the care on these products.